Senate Finance and Public Administration Committee


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The APS needs to radically and quickly overhaul what 'service delivery' means to them. That should start with genuinely listening to their front-line people
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The APS needs to radically and quickly overhaul what 'service delivery' means to them. That should start with genuinely listening to their front-line people

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Much of the APS needs to lose the attitude that policy is the apex of public administration and service delivery is done by lesser mortals, says Verona Burgess. With change and uncertainty all around the federal bureaucracy, to fulfil the Prime Minister’s expectations it will need to quickly learn from state counterparts.