Digital transformation

The digitisation of the Department of Health and Aged Care started in 2021, and is expected to continue until at least 2025.

Artificial Intelligence will drive a tide of digital transformation that will challenge governments’ ability to maintain trust and authority with citizens unless access to online information is rapidly made easier and more inclusive. Practice Director, Digital Strategy, APAC, for Adobe, John Mackenney, said recent Australian Government investments in enhancing digital public service delivery were making a difference, but many users still had to navigate multiple sites to obtain information. “Many citizens still believe information is inconsistent, unreliable, and inaccessible,’’ Mr Mackenney said. Mr Mackenney said while the emergence of Generative Artificial Intelligence made it imperative for governments to better engage […]

We are seeing unprecedented levels of investment in public infrastructure in Australia. The management of public infrastructure is a complex exercise requiring orchestration of many parties. Key to supporting this is data management.  Despite this, the construction industry and the public sector are less digitally mature than other sectors. Digital transformation of the delivery and […]

Australia and Singapore announced they have set their officials the task of updating the Comprehensive Strategic Partnership to 2035.

Public servants love new technology but don’t like or understand artificial intelligence. Experts say this is a missed opportunity.

If 2023 is remembered for nothing else, it will be for how artificial intelligence (AI) has pervaded the public consciousness and industries alike to become a defining force in our lives. While innovative companies and fast-moving sectors have been quick to adopt AI solutions, the public sector without the competitive pressures faced by private companies, has remained tentative towards AI adoption. The reality, however, is that digital transformation – and indeed AI-powered transformation – is now an expectation, rather than a nice-to-have. So decision-makers in the public sector must start reacting to how AI is impacting the communities they serve, […]

Nothing beats an instant AI announceable when you hit The Valley. Except, like, an actual policy and legit industry plan. TLDR.

Missing for governments seeking to use RaC is some hard numbers. How much benefit will be seen if they invest in RaC?

For government, building a redress scheme to right past wrongs and provide justice to vulnerable members of the community isn’t just about handing out money and leaving it at that. Today, redress schemes take a holistic approach, combining looking after the physical and mental health of the people affected, along with ongoing counselling – as […]

When the pandemic hit in early 2020, we were all sent home and had to pick up the pieces from there. For many organisations this was a real challenge; staff needed computers and phones, and the systems had to work as well remotely as when everyone was gathered in the same location. This led to […]

Sometimes people don’t know what they want to read, but they know they want to read something, and preferably something they like. For Casey Cardinia Libraries, a network of public facilities made up of eight libraries in Melbourne’s South-East, COVID created an opportunity to reinvent not only how it delivered services to its 135,000 active […]

It is hard to find two sectors that have faced more disruption over the last few years than our healthcare and education institutions. Hospitals and healthcare providers have been under incredible strain to deal with the eects of the COVID-19 pandemic, and schools and colleges at all levels have had to adapt rapidly to community […]