Finance’s new $375 million outsourcing levy to hit debt collection Community & Social Debt-collection outsourcing is set to be hit by the consultancy-use levy, including the Australian Taxation Office’s contracting of services.
Premium Insights and analysis Revenue NSW engaged in fines maladministration, says ombud May 1, 2024 By Julian Bajkowski Community & Social It was only a matter of time before a state government version of robodebt surfaced from the murky swamp of automated debt collection.
KPMG declares itself ‘out of scope’ for federal probe into failed IT projects April 24, 2024 By Julian Bajkowski Communications & Technology KPMG argues the government makes its own problems as ossified probity and procurement processes only compound longstanding problems.
Services Australia prepares to sack politically manipulative tech vendors April 23, 2024 By Julian Bajkowski Australian Capital Territory Services Australia has now vowed to “be bold” when it comes to giving underperforming tech vendors the sack.
Premium Columnists Foxes, henhouses and Eau de Robodebt hinder public sector integrity efforts March 28, 2024 By Verona Burgess Editors' Picks There’s a little problem of the internal public-sector regulatory foxes being in charge of the assurance henhouse and non-compliance risk-tolerance being high.
Tax, DEWR, DVA warned not to create robodebt 2.0 March 27, 2024 By Julian Bajkowski Communications & Technology How to tell people they owe the government money? Not with defective software. Legacy systems and skills shortage bite agencies in the rear.
Premium Insights and analysis Can the public service pull off a ‘no-blame’ culture transformation post robodebt? March 21, 2024 By Melissa Coade Editors' Picks What can be done to inject more courage into the veins of the APS after so many years of fear being the dominant norm?
New year, new focus: Ethics for Australian government in-house lawyers March 8, 2024 By Elizabeth Carroll Editors' Picks Government lawyers must remember their fundamental professional duties, accept guidance, and embed ethical issues in everyday practice.
Premium Case studies Shorten targets APS caste system in pursuit of lasting reforms February 26, 2024 By Julian Bajkowski Editors' Picks Labor could need a MoG to deliver changes, as separating policy wonks from clients and the Human Services model might have run its course.
Frank, fearless and ethical: Bill Shorten on the public service of the future February 25, 2024 By Dan Holmes Career Advice Government services minister Bill Shorten said ideas that come from the bottom tiers of the service can become the heart of new programs.
Robodebt probe to grind on, update reveals no APS sackings February 8, 2024 By Julian Bajkowski Community & Social Out of 16 people referred to robodebt investigators, one has been let off and just four cases have progressed to ‘preliminary determination’.
National integrity reforms yet to boost Australia’s anti-corruption score February 1, 2024 By Melissa Coade Community & Social Australia has been ranked in 14th place behind New Zealand, Singapore and Canada in the 2023 Corruption Perceptions Index.
Centralised leadership stifles innovation January 29, 2024 By Dan Holmes Culture New research shows a flatter structure within APS departments could result in greater innovation on the back of wider inputs.
Flexible work rights trigger massive network replacement at Services Australia January 10, 2024 By Julian Bajkowski Communications & Technology Tech-savvy Services Australia boss David Hazlehurst to hit the ground running with key digital network upgrade.
Ten things the APS learned, or didn’t learn, from robodebt December 20, 2023 By Julian Bajkowski Community & Social Is your APS Christmas lacking glitter? The Mandarin almost solves your problem. So many robodebt questions, some succinct answers.
