Government must continue to reinvent itself if it is to remain relevant at a time of changing community needs. Citizens are increasingly looking for government action and outcomes.
Digital government is a necessary and fundamental step in the evolution of government services. By taking a fresh look at the way these services are delivered, cost saving measures can be discovered.
This report takes a close look at the delivery of government services at a local and state level in Australia and New Zealand, and will explore:
- The traditional structures of government, and the need to break down barriers, particularly when considering a common data strategy and technology skills development
- The delivery of the innovation agenda, including challenges and common success factors
- How some governments are adopting a more balanced approach to driving digital transformation
