Hank Jongen

Pay negotiations are always about numbers. Some look pretty crappy. Services Australia staff will walk off the job, and there’s lots of them.

The Robodebt Files has profiles of the main players in the royal commission so far, helping bring you up to speed on developments.

Communications guru Hank Jongen was sidelined when asked basic questions as to why customers were having difficulties.

Media use, Administrative Appeals Tribunal decisions and robodebt criticism are topics of the upcoming session of the royal commission.

Services Australia’s Nicky Bell shares her experience of growing up queer in regional Victoria.

Self-service options will continue to be available, with the Express Plus mobile apps the easiest way to do business with Services Australia. 

Hank Jongen said Service Australia’s workforce size and composition would ‘fluctuate based on forecast and actual customer volumes’.

As public servants return to their jobs for 2022 many are doing so from home, with a number of federal departments and agencies following state and territory advice for staff not to work from offices.  Escalating Omicron cases have led states including the ACT, Victoria, NSW, Queensland and SA to encourage people to work from […]

Some government agencies are demanding their staff get back to the office while others insist they stay away.

Social Anxiety Disorder is experienced in varying degrees by more than 10% of the Australian population and can be exacerbated by extended lockdown periods.

The commonwealth agency tasked with administering welfare support to Australians has been under increased pressure to deliver services quickly.