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Governments must boost digital access and inclusion or risk losing trust of citizens
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Governments must boost digital access and inclusion or risk losing trust of citizens

Artificial Intelligence will drive a tide of digital transformation that will challenge governments’ ability to maintain trust and authority with citizens unless access to online information is rapidly made easier and more inclusive. Practice Director, Digital Strategy, APAC, for Adobe, John Mackenney, said recent Australian Government investments in enhancing digital public service delivery were making a difference, but many users still had to navigate multiple sites to obtain information. “Many citizens still believe information is inconsistent, unreliable, and inaccessible,’’ Mr Mackenney said. Mr Mackenney said while the emergence of Generative Artificial Intelligence made it imperative for governments to better engage […]