generative AI

The ACCC is investigating internet search services, with a particular focus on the burgeoning influence of generative AI.

Artificial Intelligence will drive a tide of digital transformation that will challenge governments’ ability to maintain trust and authority with citizens unless access to online information is rapidly made easier and more inclusive. Practice Director, Digital Strategy, APAC, for Adobe, John Mackenney, said recent Australian Government investments in enhancing digital public service delivery were making a difference, but many users still had to navigate multiple sites to obtain information. “Many citizens still believe information is inconsistent, unreliable, and inaccessible,’’ Mr Mackenney said. Mr Mackenney said while the emergence of Generative Artificial Intelligence made it imperative for governments to better engage […]

Here’s how to safeguard Australian courts against generative AI fake cases, as we’ve already seen overseas.

Generative AI: The Dream The increasing availability of compute power and vast data holdings has allowed generative AI to evolve from simple, deterministic algorithms to complex probabilistic models. It has quickly demonstrated exciting human-like abilities to understand natural language queries, respond with helpful data analysis, and generate entirely new audio-visual content, creating opportunities for the government to reshape how they deliver high-quality services safely and personalise customer experiences. The Despair Like all statistical and machine learning techniques, the efficacy of generative AI is dependent on the volume and quality of data fed into it. There is an inherent tension in […]

Survey shows many people are comfortable with governments’ GenAI use with human oversight but unsure if they trust them to use it responsibly.

Cyber security experts have warned that the race to adopt AI solutions in the corporate world is “fraught with moral and technical issues”.

We don’t yet know the full impact of deepfakes on misinforming electorates. It may be the narrative that most undermines election integrity.

Estonia’s chief data officer shares insight into AI strategy and implementation, highlighting the critical role of data quality.

Public servants love new technology but don’t like or understand artificial intelligence. Experts say this is a missed opportunity.

Nothing beats an instant AI announceable when you hit The Valley. Except, like, an actual policy and legit industry plan. TLDR.

Today’s citizens live in a world of effortless digital experiences. They expect information to be easy to find, and for services to meet their specific needs.  And when they do need help – they want it to be available instantly. These expectations have been forged by interactions with banks, retailers, and other ecommerce providers, but they apply to all service providers – including public sector agencies. Public sector leaders are no strangers to meeting citizen’s rising expectations for effective and innovative services, but traditional change methodologies that take years to deliver results no longer satisfy demands for rapid change. At […]

For the past three decades Datacom has acted as the first point of contact for millions of customers on behalf of companies and government agencies and advised hundreds of businesses on how to transform their customer experiences – now MD Stacey Tomasoni shares how the service industry has evolved in 30 years and what’s on the horizon. Right now is an incredible time to be involved in the world of customer experience. Companies and the consumers they serve are grappling with the pace of change and the continual demand for answers and information, and in many ways it’s the service […]

The ATO has been pioneering machine learning for years. Playing the long game with cohesive data architecture and ethics is now paying off.