Partner Content How next-gen AI and analytics are accelerating citizen service outcomes Recent breakthroughs in artificial intelligence have seen concepts that were once the realm of science fiction catapulted into people’s everyday experiences. Thanks to generative AI tools such as ChatGPT, DALL-E and others, the ability to write complex content or create art using simple plain English commands is now within most people’s reach. This same technology […]
How newsletters can help government departments better understand their audience May 22, 2023 By Swift Digital What do your readers really think about your initiatives? Asking for feedback through polls and emojis online is a great way to engage with your audience and get quick, easy-to-understand feedback. Polls can be used to gather quantitative data, while emojis can be used to gather qualitative data. Polls can be created on various social […]
How to maintain hybrid work for the long-haul May 17, 2023 By Joshua Gliddon When the pandemic hit in early 2020, we were all sent home and had to pick up the pieces from there. For many organisations this was a real challenge; staff needed computers and phones, and the systems had to work as well remotely as when everyone was gathered in the same location. This led to […]
The key to great content is your audience May 16, 2023 By Biotext When setting out to create content – a report, a webpage, a brochure – it’s common to think first about your own aims and processes. How should I write this? What information do I want people to know? What do I need to include? But a key thing to remember is that effective content development […]
Promoted Whitepaper: Addressing zero trust for government — The role of identity security May 15, 2023 By CyberArk Governments around the world are enacting stronger cybersecurity mandates in which Zero Trust features as a central theme. Eighty-eight percent of security leaders agree that adopting a Zero Trust approach is very important. But while desire and regulatory momentum is there, overall implementation is lagging. Download this eBook to learn more about: The barriers to […]
Promoted Bad breach preparation leads to bad press: What you can do to minimise the impact May 15, 2023 By Anthony Woodward Data breaches are growing more common, and more damaging. While they are often seen as a data security problem, I would argue that this lets organisations off the hook for their poor data management practices. We always ask, “how did they get in?”, but never questions like, “why does this organisation still have this sensitive […]
How public sector agencies can improve data security through platform consolidation May 10, 2023 By Swift Digital It’s not uncommon for government communications teams to find themselves with a mixed bag of tools when managing the wide range of tasks to which they are assigned. This is often a result of ‘shadow IT’ – solutions that fly under the radar of IT scrutiny, standard procurement processes and in-depth vendor vetting. A combination […]
How real estate is preparing for an electric car future May 9, 2023 By JLL Landlords are increasingly incorporating charging infrastructure into their buildings as part of plans to make their portfolios more sustainable. Take one of Australia’s largest landlords, Lendlease, which is installing at least 80 electric car chargers in its properties including popular shopping complexes in NSW, Queensland and Western Australia. In the U.S., industrial developer Clarion Partners, […]
From binge bags to unified communications: How the public sector is transforming engagement May 8, 2023 By Joshua Gliddon Sometimes people don’t know what they want to read, but they know they want to read something, and preferably something they like. For Casey Cardinia Libraries, a network of public facilities made up of eight libraries in Melbourne’s South-East, COVID created an opportunity to reinvent not only how it delivered services to its 135,000 active […]
eBook: Australian Education and Healthcare Industry Trends in 2023 May 4, 2023 By RingCentral It is hard to find two sectors that have faced more disruption over the last few years than our healthcare and education institutions. Hospitals and healthcare providers have been under incredible strain to deal with the eects of the COVID-19 pandemic, and schools and colleges at all levels have had to adapt rapidly to community […]
Using data to make your case to decision makers May 3, 2023 By Biotext Using data is a powerful communication method. When interpreted and communicated correctly, data can quickly send a compelling message to your audience. Decision-making audiences – such as ministers, delegates and boards – are often time-poor, may not be familiar with the finer details and complexities, and depend on simple, concise information to guide their decisions. […]
Partner Content The value of cloud transformation is in the journey, not the destination May 3, 2023 By Brad Howarth Australians expect effortless digital engagements from their commercial brands and service providers, so it should be no surprise if they want the same from public sector agencies. According to PwC’s 2022 report Bringing all citizens on the digital journey, more than 85 percent of citizens say speed, simplicity, convenience, transparency, and security are important for […]
No-brainer: How AI supercharges today’s driver experience May 2, 2023 By SG Fleet All the talk right now is about ChatGPT. Whether artificial intelligence leaves you feeling excited, apprehensive, or a bit of both, the integration of AI into our daily lives is nothing new. (Dictionary.com states that the phrase ‘artificial intelligence’ dates back to the mid-1950s.) An effortless way into the AI conversation is to brush up […]
Why email deliverability is such a big challenge for the public sector May 2, 2023 By Swift Digital Email deliverability is about sending an email that reaches your subscribers’ inboxes, it is key to running a successful email marketing campaign. Swift Digital has been working with local, state and federal government departments for over 15 years to create professional employee communications and help them perfect their email deliverability to ensure their emails land […]
Promoted Opportunity to drive a significant strategic direction refresh at AFSA May 1, 2023 By HorizonOne Recuitment HorizonOne Recruitment are partnering with the Australian Financial Security Authority (AFSA) to recruit a talented professional to join in a key, new role within their organisation – Director of Strategy, Policy and Reporting. AFSA has undertaken a significant strategic shift in direction since the appointment of new Chief Executive, Tim Beresford. They are moving toward […]