Simon Jones

Everyday life for Australian citizens is becoming increasingly hyperconnected and digitised. So given our rising expectations for streamlined public systems, governments must be future-focused on creating an environment that meets our value, security and privacy obligations – all while keeping pace with citizens’ digital expectations and experiences. We’ve already seen major overhauls to public transport systems across the country – most recently, the Victorian government selecting a new ticket operator for the state’s Myki system in order to ”make sure the myki system is more efficient and effective over the coming years”. Given the sweeping challenges of upgrading or indeed […]

If 2023 is remembered for nothing else, it will be for how artificial intelligence (AI) has pervaded the public consciousness and industries alike to become a defining force in our lives. While innovative companies and fast-moving sectors have been quick to adopt AI solutions, the public sector without the competitive pressures faced by private companies, has remained tentative towards AI adoption. The reality, however, is that digital transformation – and indeed AI-powered transformation – is now an expectation, rather than a nice-to-have. So decision-makers in the public sector must start reacting to how AI is impacting the communities they serve, […]