Farhana Islam

There is little doubt that commercially available artificial intelligence (AI) tools are transforming the way that people work. They can make tasks quicker and cheaper, and draw from more extensive information sources to give more accurate and detailed results and insights. Many Australian public servants also recognise the benefits that can flow from use of these tools, including increased efficiency, enhanced decision-making, improved customer experience and more efficient resource management. Research by the Department of the Prime Minister and Cabinet last year found that the Australian community expects a higher standard of care, more tailored and personalised services, and greater […]