AI tools

Use AI to power up – but ignore privacy risks at your peril
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Use AI to power up – but ignore privacy risks at your peril

There is little doubt that commercially available artificial intelligence (AI) tools are transforming the way that people work. They can make tasks quicker and cheaper, and draw from more extensive information sources to give more accurate and detailed results and insights. Many Australian public servants also recognise the benefits that can flow from use of these tools, including increased efficiency, enhanced decision-making, improved customer experience and more efficient resource management. Research by the Department of the Prime Minister and Cabinet last year found that the Australian community expects a higher standard of care, more tailored and personalised services, and greater […]

By Katherine Armytage, Farhana Islam and Indi Prickett

May 6, 2024
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Staying ahead of threats at home and abroad with open-source intelligence
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Staying ahead of threats at home and abroad with open-source intelligence

By Sid Maher

The exponential growth of data from an increasingly online world is overpowering traditional intelligence gathering and investigative techniques and requires the harnessing of AI-driven technology innovations to fight back against growing threats. State actors are exploiting this explosion in the volume and complexity of data to wage misinformation campaigns and foreign espionage on social media platforms. Drug and human traffickers are using the dark web to co-operate, and criminal gangs are unleashing fraud and money laundering activities affecting both the private and public sector. Fivecast, a digital intelligence solutions company headquartered in Australia and operating globally, argues the “force multiplier’’ […]
How CX earned a seat at the leadership table
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How CX earned a seat at the leadership table

By Stacey Tomasoni

For the past three decades Datacom has acted as the first point of contact for millions of customers on behalf of companies and government agencies and advised hundreds of businesses on how to transform their customer experiences – now MD Stacey Tomasoni shares how the service industry has evolved in 30 years and what’s on the horizon. Right now is an incredible time to be involved in the world of customer experience. Companies and the consumers they serve are grappling with the pace of change and the continual demand for answers and information, and in many ways it’s the service […]