New Public Management: the practical challenges, remedies and alternatives
Treating the public service like a business has become the norm, with the structures, language, practices and incentives inherited from private sector managerialism. We know that citizens don’t expect public sectors to act the same way — which is evident in the feedback, discussions, user research and myriad public engagements — yet when we adopt the mindset of a business we create pressure to act more like a business in everything we do.