Behavioural ‘experts’ quietly shaped robodebt’s most devilish details – and their work in government continues
Special FeatureOne of the things still worrying me about robodebt was the attention to detail. By that, I am not referring to the crude system by which hundreds of thousands of Australians on benefits received letters between 2016 and 2019, wrongly demanding they repay Centrelink money they did not owe. I…