Adobe’s Government Digital Performance and Inclusion Indicator is a first-of-its-kind scorecard for the digital experience, performance, and equity of government websites — revealing opportunities to enhance the delivery of digital public services for the benefit of all, not just most, citizens of Australia.
Government’s digital capabilities are under scrutiny. Demand for online public services is high, and citizens expect easy interactions.
Instead, over 50% of Australians must visit more than five government webpages before finding what they need.
Many can’t access information in their native language, have trouble understanding the material or have a poor experience on a mobile device.
These aspects of the digital experience collectively impact millions of Australians, and without intervention, citizens will be left behind.
Click below to download the eBook and explore the research findings.
