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Australia encompasses over 7.5 million square kilometres and boasts diverse biomes and terrains. Because of its vastness, providing reliable digital communications across Australia is challenging, especially due to the concentration of residents in major coastal cities. While mobile phone networks cover 99% of the population, over two-thirds of the landmass lacks cellular coverage, resulting in massive communication blackspots in regions inhabited by a quarter-million people that also host important infrastructure and vulnerable bushland. The unreliability of digital communications across these areas poses a significant challenge during emergencies. While two-way radio has historically served as a reliable communication tool, recent experiences […]

There is little doubt that commercially available artificial intelligence (AI) tools are transforming the way that people work. They can make tasks quicker and cheaper, and draw from more extensive information sources to give more accurate and detailed results and insights. Many Australian public servants also recognise the benefits that can flow from use of these tools, including increased efficiency, enhanced decision-making, improved customer experience and more efficient resource management. Research by the Department of the Prime Minister and Cabinet last year found that the Australian community expects a higher standard of care, more tailored and personalised services, and greater […]

As conversations about how artificial intelligence (AI) can be used in different industries continue, insights about citizens’ thoughts around how it can be used by the public sector are extremely important. Salesforce and BCG have collected insights from 4,800 respondents from Australia and New Zealand and 18+ global experts in an effort to understand citizens’ perspectives around how adopting GenAI responsibly can improve government service delivery and increase trust. They have compiled their finding into their latest Trust Imperative report ‘GenAI: The Trust Multiplier for Government’. In this report, readers will learn:

An old carpenter once said, ‘You can’t learn to cut wood by reading about trees.’ I think it is a simple wisdom that’s been lost of late. Too much theory and not enough ‘real world’ means the need for practical, effective eLearning solutions is more critical than ever. This urgency comes from a lesson I learned from my boss, who, amongst other things, was a dive instructor. He told me the biggest thing you can learn about diving is to ‘Not to hold your breath.’ Amidst extensive training to become a dive master, this straightforward advice stood out as a […]

As the urgency to address climate change grows, the Australian Government and governments worldwide are facing increasing pressure to take decisive action to mitigate climate-related risks and ensure a sustainable future for all. Recent legal rulings and government initiatives provide valuable insights into the evolving landscape of climate risk management and disclosure, highlighting the importance of proactive measures and collaborative efforts across sectors. Only recently, Europe’s top human rights court found the Swiss government to have “failed to comply with its duties” to combat climate change and meet emissions targets. This landmark ruling underscores the legal obligations of governments to […]

Life isn’t always fair. Take Cinderella and her 2 stepsisters. Once upon a time, poor Cinders had it pretty rough. The disproportionate workload, the harsh treatment, the ostracism. Constantly having to prove herself. Three siblings, but only 1 of them always singled out for criticism. Not too different then, from the 3 professions that use plain language: journalism, fiction and workplace writing. Three sister fields that all uphold clear communication principles. Yet just 1 – workplace writing – bears the brunt of disapproval when it fraternises with plain language. Why is writing clearly so acclaimed in journalism and fiction, yet […]

While experiencing high Capital Expenditure and an increased cyber risk, an Australian government health agency wanted to implement a new cloud first strategy. Fujitsu Health has created a case study, outlining how they helped this agency using Fujitsu Cloud Managed Service (FCMS). In this case study ‘Fujitsu cloud managed service (FCMS) – Australian government health’, readers will learn about: The solution Fujitsu Health created for this agency. The 8 core capabilities the FCMS covers. How Fujitsu collaborated with the agency after onboarding and the impact the new system had on the organisation. Download the full case study today.

Cassie, an EL2, enrolled herself in a plain language course to improve her reviewing efficiency, but was detained by an unruly edit and missed it. Well, one of her did. Her doppelganger decided that it made no sense to let inefficiency keep her from a workshop designed to address it, so she attended – then sent her entire team. A year on, let’s compare the pair. Same name. Same age. Same APS level. Contrast their diaries to see how this Sliding Doors moment changed their typical day. Actually, half-day. Because we catch up on their birthday, and they have plans […]

Artificial Intelligence will drive a tide of digital transformation that will challenge governments’ ability to maintain trust and authority with citizens unless access to online information is rapidly made easier and more inclusive. Practice Director, Digital Strategy, APAC, for Adobe, John Mackenney, said recent Australian Government investments in enhancing digital public service delivery were making a difference, but many users still had to navigate multiple sites to obtain information. “Many citizens still believe information is inconsistent, unreliable, and inaccessible,’’ Mr Mackenney said. Mr Mackenney said while the emergence of Generative Artificial Intelligence made it imperative for governments to better engage […]

With all the advancements the public services go through, a risk of exclusion remains for people with lower digital literacy skills.

Public services aren’t always designed with the diverse citizen’s needs in mind, which creates frustration. Improving these services is important to create better accessibility and a more personalised experience. The release of the Government Digital Performance and Inclusion Benchmark has given us clearer insights into the delivery of digital citizen experience in Australia. Analysing the state of digital equity and citizen experiences across Australia’s public sector allows department and agencies to improve service delivery and citizen outcomes. In Adobe’s eBook ‘Global Government Digital Performance and Inclusion Benchmark’, readers can: Develop their understanding of Australia’s benchmark score. Learn more about the […]

Generative AI: The Dream The increasing availability of compute power and vast data holdings has allowed generative AI to evolve from simple, deterministic algorithms to complex probabilistic models. It has quickly demonstrated exciting human-like abilities to understand natural language queries, respond with helpful data analysis, and generate entirely new audio-visual content, creating opportunities for the government to reshape how they deliver high-quality services safely and personalise customer experiences. The Despair Like all statistical and machine learning techniques, the efficacy of generative AI is dependent on the volume and quality of data fed into it. There is an inherent tension in […]

In the past few years, we have seen emerging technologies like artificial intelligence and machine learning make strides in the corporate world in an effort to improve business performance, customer service and more. Exponential technology are described as technologies that double, or deliver an exponential increase, in performance or speed each year.

Providing robust and effective infrastructure is a core responsibility for governments, and each year billions of dollars are spent building assets ranging from schools and hospitals to transport services and utilities. Government’s role in infrastructure continues long after the asset is built however, and whether infrastructure is operated by government or a third party, the objective is always to maximise the return it can deliver. We often think of infrastructure as physical assets, but today’s digital era infrastructure is a rich source of information that can improve its performance and longevity, reduce operating costs, and provide critical information to better […]